Professional. Personal. Responsive.

At Evergreen, our commitment to higher standards of service has made us the leaders in insurance for the outdoor recreation industry. At the heart of our business is an approach that is personal, professional and responsive.

Personal: High-tech shouldn’t mean the end of high-touch
While other insurers use technology to reduce or eliminate the human element, we believe personal service remains essential. We maintain close relationships with our clients, no matter how large or small, through email, telephone calls and bi-annual risk management visits. These full-service risk management visits allow our representatives to make important safety recommendations that can help reduce the risk of loss due to fire, property damage, and personal injury.

Evergreen also provides each client with a customized insurance policy, written just for you—helping protect your assets and enhance your peace of mind.

Professional: Advanced training in safety and risk management
Our innovative information and training program enhances not only the safety of your campground, but also the overall experience of your guests.

Evergreen MGA, our client-services management company, offers exciting programs to help reduce claims and manage accidents when they do happen. For example, The Source, our quarterly newsletter, contains a wealth of educational, safety and risk-management information. In-depth articles written by experts help clients to better understand their coverage and reduce losses.

We also offer a series of professionally produced, informative videos, which make effective visual aids for training new staff at the beginning of the season:

• What to Do if Someone is Injured
  
• The ABC's of STF's (slips, trips and falls)
  
• And Then He Was Gone (water safety)
  
• Dead & Dying Trees & Limbs
  

Responsive: Turnaround times to meet your needs
At Evergreen, we understand the speed of business today. And we know that many of our customers have a short but intense season of business. So we work hard to keep turnaround times to a minimum—not just for claims, but also for issuing policies, providing quotes, or adding coverage.

Clients can contact Evergreen at any time, day or night. Our toll-free claims reporting service allows clients to quickly contact a live claims adjuster 24/7/365. Claims may also be reported online through our website at www.evergreenusa.com/forms/online-claim-report.

Our Service Standards

We make the following promises to every Evergreen client…every year:

• New certificate of insurance requests are handled within 8 business hours.
• Auto ID card requests are handled within 8 business hours.
• Loss run requests are handled within 8 business hours.
• Phone calls are returned within to 8 business hours.
• Optional coverage quotes are handled within 48 hours.
• Proof of coverage is mailed automatically to mortgage holders each year at renewal.
• Certificates of insurance for LP Gas and others that have requested proof of coverage for your park in the past are prepared automatically each year at renewal, you don’t need to call us each year to request it.
• When endorsements are requested, coverage is instantly bound per your conversation with our service representatives.
• Risk management visits are done biannually.